Cancellation and Refund Policy for Gaviya.com
We understand that plans can change, and sometimes cancellation is necessary. This policy outlines the terms for canceling your booking and receiving a refund.
Free Cancellation Window
- You are eligible for a full refund if you cancel your booking:
- At least 24 hours before the departure time for activities.
- At least 48 hours before the departure time for tour packages.
Refunds
If your cancellation qualifies for a refund, we will initiate the process within 5 (five) business days of receiving your request.
Cancellation After Free Window
- Cancellations made within the free cancellation window will be subject to the following fees:
- Cancellations within 24 hours (activities) or 48 hours (tours) of departure will incur a cancellation fee of 100% of the booking amount.
Third-Party Supplier Payments
- In some cases, advance payments may be made to secure your booking with third-party suppliers (e.g., hotels, activity providers). These payments may not be refundable based on the supplier’s policy.
- We will do our best to negotiate a refund with the supplier in such cases. However, any refund received will be credited to your booking account and can be used for future bookings with Gaviya.com.
Case-by-Case Considerations
- We understand that unforeseen circumstances may arise. We will consider exceptional situations on a case-by-case basis. Please contact us immediately if you have a compelling reason for cancellation outside the free cancellation window.
How to Cancel
- To cancel your booking, please contact us via email at admin@gaviya.com. Include your booking reference number and the reason for cancellation in your email.
Confirmation of Cancellation
- We will send you a confirmation email once your cancellation has been processed and the applicable refund amount has been determined.
Contact Us
If you have any questions about this cancellation and refund policy, please contact us at:
admin@gaviya.com